That was her name, the Rogers tech rep … seems like I’m on the phone with these fuckers way too much lately!! About a week ago, the whole neighbourhood had disrupted service, for about 8 hours total … no internet, no TV, and in the case of my next door neighbour, no phone either … now that’s what I calling fucking bundling, lol!! And with the lastest software update on my iPhone adding a new feature, “Personal Hotspot” which essentially allows me to establish an internet connection for my home computer, or any other device without one, wasn’t too hard done by and didn’t really care… so while Tiffany K. was tapping away on the iPad, I was on my Mac enjoying internet courtesy of my cell … and courtesy a competing internet service provider, lol. And it was fucking blazing too, almost as fast as my ultra-high speed that I normally enjoy … but not today. I noticed my internet was running slow which lead to the phone call and Mercy informs me that I need a new modem to keep it running fast, apparently the one I’m using is outdated. You’d think they would have notified me before I started noticing the problem, precipitaing yet another call complaining. I have two choices, either wait till Sunday to get one delivered, or go and get one myself at the nearest Rogers Store. Mercy locates the store, tell her to call and ask if they have one since it’s not my problem, Mercy says they don’t have outgoing phonelines. Tell her to give me the number and as I’m calling on my cell with Mercy on my landline tell her, “whatever you do, don’t hang up on me!!” So, now I’m talking to two Rogers employees … at once (getting a fucking headache), store dude says they don’t have the modem I need, also tells me NO STORE has any in stock. Goodbye store dude … hello Mercy!! Now it looks like I’m left with one choice … so I snag the Sunday appointment, snag a two week credit too!! What, you didn’t think I’d let them off Scot free, did ya? Mercy me!!