… I love your name, Naima! Hell, I LOVE you! Now, I know I did swearsies not to pursue this further, and I’m sorry I broke my promise (dammit, I can’t help myself)… but I’m thrilled I did! At least, I kept my promise of being calm, kind, and polite! But what kills me about yesterday’s episode versus today’s is how difficult vs easy they were. AND, keep in mind after all the teeth pulling yesterday, I was explicitly told, don’t come back scratching for more scratch. After a brief hold, and without consulting a supervisor, Naima did right by me… no questions asked! I guess, I am an excellent customer after all.

… thanks, Naima!