danistrulytheman

I'm STILL a self confessing, self professing know-it-all, or so I think!


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“… that shite ain’t right Lawrence!!” – danistrulytheman

twas my comment during my online Air Miles chat!

… oh hell, here’s the complete transcript!

Welcome. You are number 6 in line. A specialist will be with you shortly. 
Lawrence has joined the chat session. 
Lawrence: Hello, welcome to AIR MILES Chat! My name is Lawrence, how can I help today? 
DANISTRULYTHEMAN: I used/took advantage of your promo; Use 95 points ($10) at Shell, and get 25 points. 
DANISTRULYTHEMAN: I did this FIVE times!
DANISTRULYTHEMAN: I’ve yet to receive my 125 points! 
DANISTRULYTHEMAN: I purchased the gas within the allotted time of the promotion… seems like a lifetime ago. 
Lawrence: Hi there Daniel, so sorry to hear, I know these types of Bonus miles can take up to 120 days to be posted to you from Shell and general get added in one lump sum after the promo period has past…Let me just see if I can get the details and dates of the promo just to see…One moment.

DANISTRULYTHEMAN: … that shite ain’t right Lawrence!!

Lawrence: I can understand, these miles are added by Shell directly and often times do get added quicker, its just that we need to allow the 120 days to pass before we can intervene on their behalf. I do see this Promo was offered by them in April. For promos like these everyone that participates gets the miles added at the same time. 
Lawrence: If for any reason the posting period passes and you do not see the 125 miles just connect with us here again and we will ensure anything missing gets posted on their behalf. 
Lawrence: I do understand 120 days is a longtime to wait, but rarely takes that long, I do see you qualified with 5 redemptions in April so the 125 miles should be posted from Shell soon.
DANISTRULYTHEMAN: so, sit and wait? you can’t step in and expedite giving me my points? 
Lawrence: No very sorry we can only intervene if the posting period has already past. 
DANISTRULYTHEMAN: … ok, how’s about throwing me an AIR MILES bone my way for my troubles? 
DANISTRULYTHEMAN: … will take what you offer, ain’t greedy!
Lawrence: As a one time courtesy since you took the time to contact us today about this I will post 25 miles to you on us….Just one moment. 
DANISTRULYTHEMAN: SWEET!! Mucho gracias, Lawrence!
Lawrence: LOL My pleasure Daniel, I have posted the 25 miles to you and you now have cash balance of 592 miles. Again, if for any reason Shell does not add the Bonus miles to you with in the 120 days just connect with us again and we will ensure they get posted as well 
Lawrence: Anything else I can look into for you in the meantime?
DANISTRULYTHEMAN: Nope, thanks for your help! Have a good night, and stay awesome Lawrence! 
Lawrence: You have a good night as well Daniel…Bye for now 🙂 
Lawrence has left the session. 
Thank you for chatting with us today!


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sock it to me!!

Whoa!! How much do I love my bank? How much does my bank love me back? First Mackenzie w/ her never-ending, relentless awesomeness/helpfulness, then Hanan coming on board too … ya both went to bat for me, not letting me get fucked – by your employer no less … speaks volumes! Thank you Mackenzie, thank you Hanan! With that issue finally resolved … today, A stepped up as well regarding a separate matter on the same account! After our brief chat yesterday vowing to make things right with a gift card, informs me after speaking with customer care, all they’d be able to do would be a $20 gift card. Was kinda bummed about the amount (sensed he was as well) … so he suggests we scrap the gift card idea (honestly, never was a fan – I mean it’s like mailing cash, was skeptical/scared … lost/stolen, etc., leaving me still screwed) and asks me if direct depositing $50 (the amount I mentioned yesterday btw) into my account would make things right? Hells yeah!! Hells yeah … that’ll make things plenty right! Kept telling the dude, “you’re the man”! I not only love when people know how to get shit done, they actually go about getting shit done!! Thanks A … you def are the mofo man!! I did say whoa, didn’t I?