… all I wanted was my drink sans any problems! Same as I get all the time at all the other Starbucks! My Grande extra hot no foam no water chai latte!! Why must simple things become complicated?? Thinking out loud – never mind. Thanks Marina for expeditiously responding and resolving my issues, as well as for the two freebie drink (any size -woohoo) coupons. Er, kinda resolving I should say … now have customer service rep Michelle on the case lending a helping hand … w/another drink coupon being sent my way, lol! Like I said during our conversation, I never call about all the good experiences, I really wish I never had to contact/call you ’bout the bad … gratis coffee/tea or not!