A few days ago I was having a problem where I needed to call technical support for assistance. I must have been on (and off, he kept calling me back as well throughout the evening) for a good three hours with him. And while he was helpful, the bottom line is that he never fixed what needed fixing. Tried my luck again the following day, and this time the techie was more knowledgable than the first, he (and I) worked hard trying to solve the issue, and while he taught me a great deal (hopefully I’ll be able to use this in the future), once again … after considerable time was still left holding the bag (the empty … broken bag, as it were). Persistence is thine name danistrulytheman … no way I was gonna quit, let them off the hook … so on day three, call AGAIN with this never ending ongoing sad sack saga. After dealing with the previous two reps, immediately could sense this rep was in WAY over her head, and didn’t possess troubleshooting skills as the others. I really believed this was gonna be a waste of time, and I would try later hoping for a more tech savvy rep answering my call, but something strange and magical happened … now, I know I’m being somewhat coy, I don’t want to divulge the whole story, but she was able to do something beyond her capabilities, something the previous two were unable to … and it all has to do with knowing one’s limitations, and approaching the problem from a fresh perspective. In 20 – 30 minutes everything was in working order … she was able to come up with a solution where others weren’t! I was dumbfounded (still am to be honest), and when she came to that proverbial customer service rep line, “is there anything else we can help you with today?” … I didn’t want to hang-up, I didn’t want that good feeling to end! 😆